Conversational AI is a type of Artificial Intelligence that enables customers to interact with computer applications, the way they would interact with other humans. Companies use AI chatbots to automate and improve customer support.
Today customers want faster, simple, and more dynamic voice-based interfaces to get answers to questions, make purchases, and resolve issues thus it improves the productivity of the company.
The simplest example of a conversational AI application is a FAQ bot or bot which you may have interacted with before also known as a chatbot. Where you must type the exact keyword required to receive the appropriate answer. The next maturity level of Conversational AI applications is Virtual Personal Assistants. Example of these is Amazon Alexa, Apple’s Siri, and Google Home.
Thus Conversational AI can help solve customer ticket support and enables brands to acquire, convert, engage, and delight more customers